Skip to main content
Use promo code FAIRTRADEFIRST for 10% off your first order

Returns & Refunds


We want you to feel confident in your purchase! Our team is eager to answer your questions; you can call (860) 444-9428 or email us at shop@flavoursoflife.com.


Returns

Eligible* returns must be received within 30 days of purchase and must be in original condition. No returns past 90 days will be accepted. If your item was purchased at the Flavours of Life shop, please contact us directly about our store return and refund policies. For items purchased through the website, please return it to us at:


Flavours of Life
Attn: Returns Team
86 Bank Street
New London, CT

Please include:

  • Your order number, packing slip, or receipt
  • Your contact information: name, address, phone number, and email

Refunds

For ecommerce orders returned to our store, we will issue a credit to the original form of payment for the original transaction, including the cost of the item with tax within the 30 day return window. Anything past 30 days will be store credit. Anything exceeding our 90 day return policy cannot be returned. Shipping fees are non-refundable.


Damaged Items

We'll work with you to replace damaged items as quickly as possible! Please send us a picture of the damaged item(s), along with your phone number to shop@flavoursoflife.com.


Contact Us

We're happy to answer any questions or concerns you have about your return, exchange, or damaged item. The best way to reach Flavours of Life is by phone at (860) 444-9428 between 11:00 a.m. and 5:00 p.m. Eastern Time, Tuesday - Saturday, or by email at shop@flavoursoflife.com.


If no one is available, please leave a message with your name, order number, and your phone number and we will get back to you quickly.


*Ineligible returns include face masks, coffee, and chocolate. If return parameters listed above are not adhered to or you attempt to return an item that is not eligible for return, we will not be able to issue you a refund.